Lawyers should continue to embrace and further develop the technological and business innovations they have adopted in recent months even after the COVID-19 pandemic subsides, two prominent legal technology leaders said Tuesday at the ABA Techshow 2021.
“We have the opportunity today to build towards that third horizon or slouch back towards that first horizon,” said Ed Walters, CEO and co-founder of legal research company Fastcase. He enthusiastically encouraged attendees to “build the legal services and law firms of 2022, not rebuild what was broken in 2019.”
Jack Newton, CEO and co-founder of cloud-based Clio, said one way attorneys and firms can succeed in the rapidly changing marketplace is by adopting a client-centered approach rather than a lawyer-centered one.
Firms can do so by taking steps such as creating a Google My Business profile to enable potential clients to quickly find the firm online. Lawyers can also implement technologies and processes to ensure clients can easily communicate with their firms from the beginning to the end of their legal matters.
Follow along with the ABA Journal’s coverage of the ABA Techshow 2021 here.
During the Techshow session titled “Innovating Towards a Better Normal,” Newton also highlighted several statistics from Clio’s 2020 Legal Trends Reports, indicating clients prefer working with firms that offer a lot of electronic services.